Refund Policy

This Refund Policy explains how returns, refunds, and cancellations work when you purchase from OWNHER AS, organization number 20028356895 ("OWNHER," "we," "us," or "our"), at ownherofficial.com.

1. Right of Withdrawal (14 Days)

If you are a consumer purchasing from Norway or the EU/EEA, you have a statutory right to cancel your order and return your item(s) within 14 days of receiving them, without needing to give a reason, in accordance with the Norwegian Right of Withdrawal Act (angrerettloven).

2. Return Conditions

To be eligible for a refund, returned items must be:

• Unworn, unwashed, and in their original condition, with all tags attached.
  
• Free of any signs of wear, deodorant marks, odor, or damage caused after delivery.

Items that do not meet these conditions will be refused or subject to a reduced refund.

3. How to Start a Return

FIll in the Refund form with your order number and the item(s) you'd like to return. We'll confirm your return is eligible and send you instructions on how and where to send it back.

4. Return Shipping Costs

Unless the item arrived faulty, damaged, or incorrect, return shipping costs are the customer's responsibility. We recommend using a trackable shipping method, as we cannot issue a refund for items lost in transit back to us.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved. If approved, your refund will be issued automatically to your original payment method within 14 days. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.

6. Faulty, Damaged, or Incorrect Items

If your item arrives damaged, faulty, or is not what you ordered, register is at the Damaged form submission with your order number and photos of the issue as soon as possible. We will cover the cost of return shipping in these cases and issue a full refund or replacement, at your choice, at no cost to you.

7. Late or Missing Refunds

If you haven't received a refund within the timeframe above, first check your bank account again, then contact your card issuer, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, contact us at finance@two.inc 

8. Sale Items

Only regular-priced items are eligible for a refund. Sale or discounted items, if any, will be clearly marked as final sale at checkout and are not eligible for return or refund, except where required by law (e.g. faulty items).

9. Exchanges

We currently do not offer direct exchanges. If you'd like a different size or item, please return your original purchase for a refund and place a new order.

10. Order Cancellations

If you need to cancel an order, it is allowed to do within a 30 minute timeframe from placement. We do not cancel orders after that, it must go through the standard return process above once the parcel is delivered. 

11. Contact Us

For any questions about this Refund Policy, reach out via our Contact Us page.